Privacy Policy
Last updated: April 27, 2026
Introduction
PokiSpokey ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect when you use our language learning platform, how we use it, who we share it with, and what rights you have. By using the Service you agree to the practices described here.
Data We Collect
Account data
Email address, display name, and profile picture if you sign in with Google. Passwords are stored as one-way hashes — we never see your plain-text password.
Usage data
Search queries, language preferences, and monthly search and AI credit counts. This data powers your usage meter and enforces plan limits.
Technical data
IP address (for security and rate limiting), browser type, and device type. Used for diagnostics and abuse prevention only.
Billing data
Payments are handled entirely by Polar.sh. We store only your subscription status and customer reference — no card details ever touch our servers.
How We Use It
We use your data strictly to operate and improve the Service. We do not sell your personal data.
- Authenticate you and manage your account
- Deliver search, video playback, and AI features
- Enforce plan limits and track usage
- Send transactional emails (verification codes, billing receipts)
- Detect and prevent abuse and unauthorized access
- Improve the Service using anonymized, aggregated data
Retention
- Account data is kept until you request deletion
- Usage counters reset monthly; aggregate totals are retained for analytics
- AI conversation logs are kept for up to 90 days for abuse monitoring, then permanently deleted
- Billing history is retained for a minimum of 5 years for financial and legal compliance
Security
All data is transmitted over TLS/HTTPS. Passwords are hashed before storage. We use short-lived authentication tokens with automatic rotation, rate limiting, and IP-based abuse detection. In the event of a confirmed data breach, we will notify affected users promptly.
Your Rights
Depending on your location (GDPR, CCPA, and similar laws), you may have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Request deletion of your account and all associated data
- Export your data in a portable format
- Object to or restrict certain types of processing
To exercise any of these rights, email support@pokispokey.com. We respond within 30 days.
Policy Changes
We may update this policy. The "Last updated" date at the top reflects the most recent revision. We will notify registered users of material changes via email or an in-app notice before they take effect.
Contact
Questions or requests? Email us at support@pokispokey.com.